AI and information technology accelerate transformation across global transport, tourism and logistics

Artificial intelligence (AI) and information technology are emerging as powerful catalysts in the ongoing transformation of global transport, tourism, and logistics, reinforcing structural shifts already underway in 2024. MeritBey’s analysis shows that digital innovation is no longer a supporting function but a core driver of competitiveness across these interconnected sectors.

In logistics, AI-driven technologies are redefining operational efficiency. Companies are increasingly using predictive analytics, machine learning, and real-time data platforms to optimize routing, forecast demand, and manage inventory more accurately. Automation and robotics, particularly in warehouses and last-mile delivery, are helping logistics providers reduce costs, improve speed, and respond more effectively to fluctuating e-commerce volumes. MeritBey notes that firms investing early in AI-enabled tracking systems and hyper-automation are better positioned to navigate supply chain disruptions and rising customer expectations.

Transport systems are also being reshaped by advanced information technologies. In aviation, AI is supporting dynamic pricing, fuel optimization, and predictive maintenance, enabling airlines to improve profitability while maintaining safety and reliability. Rail networks are leveraging AI and Internet of Things (IoT) technologies to monitor infrastructure conditions, optimize timetables, and enhance passenger safety. These digital tools are helping transport operators increase capacity utilization and reduce environmental impact through smarter, data-driven decision-making.

Tourism is experiencing a parallel digital shift. AI-powered platforms are transforming how travelers plan, book, and experience trips. Personalized recommendations, virtual assistants, and dynamic pricing models are allowing tourism businesses to tailor offerings to individual preferences and budgets. MeritBey highlights that data analytics and digital engagement tools are also helping destinations manage visitor flows more sustainably, balancing economic benefits with pressure on infrastructure and local communities.

Across infrastructure development, information technology plays a critical role in project planning and execution. Digital twins, AI-assisted design tools, and advanced project management systems are improving cost control, risk assessment, and delivery timelines for large-scale transport projects. These technologies are increasingly vital as governments and investors pursue complex, capital-intensive infrastructure programs aimed at improving connectivity and supporting long-term economic growth.

MeritBey concludes that AI and information technology are becoming foundational to the future of global transport, tourism, and logistics. As digital maturity deepens, organizations that successfully integrate intelligent systems into their operations will gain greater resilience, efficiency, and strategic advantage in an increasingly complex global environment.