About Our Client

Diabolocom is a cloud contact center software provider that helps businesses manage customer interactions across voice, SMS, messaging and digital channels, with built-in integrations to CRM systems such as Salesforce, Microsoft Dynamics, ServiceNow, Zendesk and HubSpot. Diabolocom wanted ready-to-deploy bots that could qualify every inbound contact, so callers no longer waited in a general queue or repeated themselves after each transfer. From May to August 2021, MeritBey designed and built Project Clearcall, a call qualification voicebot plus virtual agents and a chatbot for automotive and services businesses. Callers are now identified and asked why they’re calling, simple requests like repair status or opening hours are answered on the spot, and everything else reaches the right team with the caller’s identity, reason and history already on screen. We built the bots on the Diabolocom platform and connected them to CRM systems such as Salesforce and Zendesk.