About Our Client

Genesys Cloud CX is a cloud contact center and customer experience platform used by businesses in more than 100 countries, with native AI and omnichannel engagement built in. Genesys teams and partners were designing every bot from scratch for each deployment. From October 2025 to April 2026, MeritBey designed and built Project Blueprint, a library of five ready-to-use industry bot template packs for banking, insurance, healthcare, retail and eCommerce, and utilities. Genesys teams, partners and customers can now import a pack and adapt it in days, changing branding, wording, rules and integrations without touching core logic. We built the packs in Genesys Cloud Architect on a shared library of reusable modules, so every template follows the same standards and is maintained in one place.