Odigo provides AI-driven contact center software that brings voice, chat, email and digital channels into a single platform for banks, insurers, public sector organizations, retailers and utilities. Odigo wanted to offer its customers ready-to-deploy, industry-specific automation instead of building every bot from scratch. From November 2025 to April 2026, MeritBey designed and built AI agents and chatbots for insurance claims and banking queries on Odigo’s Agentic AI platform. Customers can now log claims, check claim status, block bank cards and get answers to common questions over chat or voice, with a smooth hand-off to a human advisor whenever needed. We built FAQ bots, a claims voice bot and a banking AI agent on a shared conversation design kit, and connected them to back-end, CRM and authentication services through APIs.